Customer Service

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Over one million North Americans put up housing for Purple Martins.

Customer Service

Shipping Policy

Orders received by 5PM EST, will ship within 2 business days.

Shipping Rates

Total of Order Shipping Rate
< $20 $6.50
$20 – $49.99 $8.50
$50 – $74.99 $12.00
$75 – 299.99 $14.00
> $300

Online Return Policy

To return merchandise, call us at 1-800-678-8183 and we’ll provide you with a return authorization number. Items purchased online cannot be returned to a store. Merchandise must be returned in unused, like-new condition with a pre-authorized Return Authorization Number from Customer Service, or a credit cannot be issued.

To make a return:

Please ship your return or exchange to the following address:

Heath Outdoor Products
Returns Department
140 Mill Street
Coopersville , MI 49404

Use the original packaging or a strong corrugated carton. Include the customer receipt (printed at time of order) and original packing slip, then pack and tape your package securely. Please indicate the reason for return on the paperwork.

If you do not have your packing slip, please follow these steps:

Damaged Items and Shortage Claims

Please report damaged or missing items within 3 days of delivery by calling toll free 1-800-678-8183.


Exchanges originating from, and shipping to, US addresses are usually delivered within two weeks from the time you put the exchange in the mail. Due to longer delivery times, exchanges shipping outside the United States usually take from 4-6 weeks.


If, at any time, you have questions about returning an item purchased on, please contact our Customer Service Department.